Business Management Life

Implement Total Quality Management (TQM) requires regular review its performance and effectiveness. A typical management review meeting is held to review its implementation, project status and project performance. This article present a case study of a typical Management Review Meeting

I was in a management review meeting on 25 September 2007. The Agenda for the day was to review the progress of the Total Quality Management ( TQM ) in implementation in the organization.p>

A few days before the management meeting, I did some research into the TQM implementation data from several companies under this organization. I collated data such as Vision and Mission Statements, Strategic Planning worksheets, SWOT Analysis data, TQM implementation projects and their respective results etc.

I started to analysis these data and correlate the results with the key actions. I compiled those key actions that achieved the targeted results etc….. and presented to the management team. Despite having data to quantify the progress of the TQM implementation, the management team could not conclude whether the companies has succeeded in TQM implementation.

A question was raised by one of the management team member, “How exactly do we measure TQM Implementation for its success?”

A moment of silence !!! I think he is right, said the chairman of the management meeting. We do not have a measurement or indicator to gauge the success of TQM implementation. The chairman go around the table asked the management team members to site example of any measures that can represent TQM Implementation and its success. Although there were several input but they do not seems to represent the success of TQM Implementation.

I was assigned to make a thorough research into ways to measure TQM Implementation Success and present the research in the next Management Review Meeting.

Do you face with similar situation in your organization? You still do not have a clue how to measure TQM Implementation?

Different organization implementing TQM has their uniqueness of issues. There is no one answer to it. If you faced with the same issue, let’s share this among TQM practitioners on various aspect of TQM tools and its applications.

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This entry was posted on Tuesday, October 2nd, 2007 at 8:17 am and is filed under Leadership, Management, Hiring, Ideas, Tips, Blog Carnival. You can subscribe via RSS 2.0 feed to this post's comments. You can comment below, or link to this permanent URL from your own site. Your comments will appear immediately, but I reserve the right to delete innapropriate comments.