In the last few years, Six Sigma has achieved many new milestones, the most recent being its induction in the dynamic and fast-changing world of business process outsourcing. Six Sigma implementations in call centers and contact centers may be a relatively new phenomenon, but due to its unparalleled success, this trend is fast catching on […]
Top people are scarce - just ask any organization how tough it is to attract the best, let alone select the best. At the same time, I’m willing to bet that more top people - the right people for the right jobs - slip through the cracks in the selection process than anyone could imagine […]
Have you noticed how consultants and academics tend to turn innovation into a highly complex system involving numerous processes, approaches and models (requiring you to spend even more on consultants)?
Such systems are promoted by consultants who charge by the day for implementing and teaching their complex systems - which require many, many months to implement. […]
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