Not Every Customer Is A Saint
You need to be prepared for trying situations at your bed & breakfast location. There are going to be times when you have to make a choice as to how to effectively handle a situation. You may not have time to carefully consider all of your options so make sure you have thought about this process in advance. Most of the customers that come to your bed & breakfast are going to be a pleasure to see but not all of them.
While this won’t be a daily occurrence it is something you are going to need to be prepared for. You will likely have other guests there too and they will expect you to handle things professionally as well as quickly. You definitely don’t want them to be the one to pack their bags and leave. More than likely they won’t be coming back and they would like their money refunded as well.
Most business owners understand that they need to do all they can to accommodate the wishes of their guests. Yet that doesn’t mean that you allow them to engage in reckless behaviors that affect everyone else. Try to give people the benefit of the doubt but should you feel uneasy about a situation then trust yourself to know enough about people to be on alert.
Do your very best to resolve any conflicts among guests amicably. Generally this type of scenario is going to occur between people that came to your business together rather than separate parties. Should there be any threats made or domestic abuse you definitely need to contact law enforcement immediately to handle the situation from there.
Noise tends to be a problem from time to time at a bed & breakfast. Out of respect for other guests they need to be quiet at night. You may need to provide a couple of warnings but beyond that they are being disruptive. If they continue to engage in the disruptive behavior rather than respecting others you may need to ask them to leave.
It is reasonable to have a policy about no drugs or alcohol being brought to the premises. Those that violate such policies need to get rid of what they have or they need to leave all together. You definitely don’t want your business being caught up in problems with drug use. You should also have a policy that smoking isn’t allowed inside either. It can be dangerous and cause a fire. You also don’t want your bed & breakfast to smell like smoke.
Even if you don’t allow alcohol to be consumed at the bed & breakfast, there is a good chance of people coming back after a night of partying. You may have to deal with them being loud, being out of control, and some even being sick because of it. These are all situations that you need to know how you are going to deal with.
Getting people into your bed & breakfast is important but so is the quality of who stays there. Don’t kid yourself into accepting outlandish behaviors just to make some money for that night. It simply isn’t worth it and the reputation of your business will reflect such poor choices. Use good judgment and do what is best for all of your guests. Ask those that can’t comply to leave on their own. If they won’t then don’t think twice about contacting the police to give them an escort.
Patti Rob has some new, profitable ideas for starting a B&B. This information might give you a foot up when you consider buying a B&B.
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