Archive for the 'Leadership' Category

Short on Performance? Take Two Scorecards and Call Me in the Morning

Wednesday, April 30th, 2008

In 1993 Mobil rated last on profitability in its industry, with a return on capital employed of 6%. In 1995 and for the following four years it rated first in profitability within its industry, with ROCE up to 16%. Similarly, Cigna Insurance was losing $1 million a day in 1993, but within two […]

The Risk of Opportunities

Tuesday, April 29th, 2008

Opportunities are situations where you (or the organization) has to respond quickly in a unique situation, not likely to happen again (soon).
For instance. You walk in the street and before you know it you bump into someone who was talking on the phone and didn’t notice you. In the “accident” some papers fall on the […]

Not Every Customer Is A Saint

Monday, April 28th, 2008

You need to be prepared for trying situations at your bed & breakfast location. There are going to be times when you have to make a choice as to how to effectively handle a situation. You may not have time to carefully consider all of your options so make sure you have thought about […]